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Frequently Asked Questions
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Employee sales and regular products can not be purchased at the same time. Please either keep the employee sale product(s) or the regular product(s) in your cart.
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Reduced Carbon Delivery: $0. Orders placed by 4pm ET Monday - Friday will deliver in 1-5 business days with the least impact on the environment.
Standard Delivery: $0. Orders placed by 4pm ET Monday - Friday will deliver in 1-7 business days. Most orders deliver in 1-3 business days. Items transferred from Europe can take up to 7 business days. Pre-order deliveries vary.
Next Business Day Delivery: $20 or free for orders $3,000 and above. Orders placed by 12:30pm ET Monday - Friday deliver the following business day. Exclusions apply.
Pick Up In-Store: $0. Orders placed by 4pm ET Monday – Friday deliver in 2-4 business days to the store of your choosing. You will receive an email when your order is ready for pickup.
All orders shipped via FedEx. A signature is required on all deliveries. For more information, visit FAQs.
RETURNS
Free returns and exchanges within 30 days from the date of delivery. You may exchange your item for a different size or color only. Product exclusions apply. For more information, visit FAQs.
• Dry cleaning
Our approach: We are committed to the sustainable and ethical management of our operations. The goal of reducing our environmental impact influences our decisions. At all levels and in all locales—whether at offices and stores or along the supply chain—we respect high standards for social and ecological responsibility. Balenciaga is also fur- and exotic leather-free. Read more ...
Pay securely with credit card (Visa, Mastercard, AMEX), Apple Pay, Klarna, Paypal or Cryptocurrency for eligible products