Frequently Asked Questions

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WHO IS REFLAUNT?

Reflaunt is a pioneer in the circular fashion economy, helping brands empower their customers to resell their pre-loved designer items. Reflaunt has a global network of leading pre-loved marketplaces and technology that instantly lists pieces across multiple channels, giving you the best chance of seeing your items sold.

WHAT IS THE SERVICE?

BALENCIAGA has partnered with Reflaunt so you can resell pre-loved BALENCIAGA items with ease, convenience and flexibility.

Our service allows you to resell your items, and choose how to receive payment once they have sold, whether it be as BALENCIAGA voucher – with an extra 20% added – or cash via bank transfer.

You can also resell iconic Balenciaga bags and sneakers for instant voucher before it sells.

WHAT CAN I RESELL?

You can resell the below categories of BALENCIAGA's products as long as they are in excellent condition :

- Ready-To-Wear
- Shoes
- Bags
- Accessories
- Small Leather Goods

Please note, that the following items are not acceptable for resale:

- Swimwear and beachwear
- Lingerie, tights, and socks
- Hair accessories
- Counterfeit items
- Items that have not been acquired legally
- Items whose sale is contrary to the law
- Items with a hygiene or health risk
- Products with offensive imagery
- Items in an exotic material
- Tailored products

We also reserve the right to remove items that may violate our guidelines. For more information, please refer to our Terms And Conditions.

HOW DO I DETERMNINE WHAT CONDITION MY ITEM IS IN?

Please refer to the below definitions to determine the condition of your items.

Brand new: The piece has never been worn or used and is as good as brand new.
Excellent: The piece has barely been used or worn and has minimal signs of usage.
Very good: The piece has been used or worn and has some signs of wear.
Good: The piece has been used or worn and has moderate signs of wear.
Moderate: The piece has obvious signs of wear (hard scratches, stains).

ARE PIECES FROM AN OLD COLLECTION / CREATIVE DIRECTOR ACCEPTED ? ARE OUTLET PIECES ACCEPTED ?

Yes, all Balenciaga pieces from all collections are accepted.

WHERE IS THE SERVICE AVAILABLE?

The Reflaunt service is currently available in on Balenciaga.com in France, Italy, United Kingdom, United States and Singapore. The in-store drop-off of the items you would like to resell is available in the following Balenciaga stores:

- Paris - Montaigne;
- Paris - Saint Honore;
- Milan - Via Montenapoleone;
- Rome Piazza di Spagna;
- London - Sloane;
- Los Angeles - Rodeo Drive;
- New York - Madison;
- Singapore - Paragon;
- Singapore - Marina Bay Sands.

I ALREADY HAVE A BALENCIAGA ACCOUNT. WHY DO I NEED TO CREATE A NEW ACCOUNT?

While you might already have a Balenciaga account, it is still necessary to create a Reflaunt account to start reselling. Please use the same email address as your BALENCIAGA account when registering with us.

I FORGOT MY PASSWORD

You can reset your password from the sign-in page here. You will then receive an email with the instructions.

HOW DOES IT WORK?

If you are reselling your Balenciaga items through consignment, the reselling steps are as follows:

1) Choose from the below two services to start reselling :
- Drop off your piece at one of the selected Balenciaga stores.
- Organize a free pick-up service at an address of your choice in the US, France, UK, Italy and Singapore.
Use this link to schedule a drop off or pick-up.

2) We evaluate and list your items
Our expert team will take care of the photography, pricing and product description of your items. The price of your items are based on an algorithm that takes into consideration market trends, demand and the item’s condition. Once you approve our pricing proposal, we will list your items across our global network of marketplaces simultaneously.

3) You are rewarded
Once your items sell, you will have the choice to receive payment as Balenciaga voucher – with an extra 20% added – or as cash via bank transfer. The amount you receive is the full amount quoted in our pricing proposal. The voucher is received via e-mail and needs to be presented in an electronic or printed version of it at the store.

If you are reselling iconic Balenciaga bags and sneakers to receive a Balenciaga instant voucher - with an extra 30% added - the process is the same but difference is once you approve our pricing proposal you will receive instant payment as Balenciaga voucher – with an extra 30% added.

The Balenciaga voucher is received via email, is valid for 1 year from the date it was issued and must be redeemed in one shopping trip. It is currently ONLY redeemable in a selection of Balenciaga stores and can ONLY be used in the country of issuance as per below:

Euro Zone:
Balenciaga Montaigne, Paris
Balenciaga Saint-Honoré, Paris
Balenciaga Cannes, Cannes
Balenciaga Monaco, Monaco
Balenciaga Rome, Rome
Balenciaga Montenapoleone, Milan
Balenciaga Florence, Florence
Balenciaga Venice, Venice
Balenciaga Madrid, Madrid

US Dollar:
Balenciaga Rodeo Drive, Beverly Hills
Balenciaga Madison Flagship, New York

Pound Sterling:
Balenciaga Sloane Street, London

Singapore Dollar:
Balenciaga Paragon, Singapore
Balenciaga Marina Bay Sands, Singapore

WHY WAS MY ITEM REJECTED, AND WHAT HAPPENS IF SOME OF THE ITEMS I SEND ARE NOT ACCEPTED WHILE THE OTHER ONES ARE ?

Every item is reviewed by our team of experts. Items are declined when they don't meet our Condition guidelines (excellent condition), when we can't verify authenticity, or when it's a category of item that can't be resold win the second-hand market (e.g.swimwear). If an item does not pass the quality & authenticity tests, you can choose between donating item or getting it back. In case of the latter Reflaunt will ship the pieces back to you at the cost of 15€ per item to cover costs. Only the item that was rejected will be returned to you or donated at your choice. For the item(s) that were accepted, Reflaunt will share an estimated net pay for your approval to continue on the resell process.

WHAT HAPPENS IF I DON'T ACCEPT REFLAUNT'S VALUATION OF THE ITEM AND DECIDE TO GET IT BACK? WILL I HAVE TO PAY THE SHIPPING COSTS?

The item is returned to you at the cost of 15€ per item to cover Reflaunt's costs, or you can choose to donate them.

WHERE ARE THE ITEMS SOLD AND CAN I CHOOSE WHERE THE ITEMS ARE SOLD ?

Items are sold in Reflaunt’s network of over 25 amongst the best luxury resale marketplaces worldwide such as Vestiaire Collective, Tradesy, Rebelle, The Next Closet, Hewi... Chosen for their excellence in service, traction, reputation and fit with our stock to ensure fastest sell-through with maximum payout. You can not choose where the items are sold : Reflaunt has the expertise of listing your items in the marketplaces that will allow you to sell faster and for the highest payout.

DO THE PIECES HAVE A LIFE DURATION ON THE MARKETPLACES AND WHAT HAPPENS IF MARKETPLACES CANNOT MANAGE TO SELL AN ITEM ?

If the product is not resold within 180 days from the date you approved Reflaunt's pricing proposal, the product can be returned at no returning fees.
If you wish the product to be returned before 180 days, it will be at your expense.

WHEN WILL MY ITEMS BE READY TO RESELL ?

Once items arrive in our warehouse, it usually takes 8-10 working days to review, price and photograph your items before they can be listed. We’ll email you once your pieces have arrived and will confirm when they are listed. You can also view and keep track of resell items in your Reflaunt account under My Wardrobe.

CAN I CHANGE MY MIND ABOUT SELLING AN ITEM?

Yes, you can simply email customerservice@reflaunt.com and confirm the details of the item you no longer wish to resell. The sale will be suspended once you have received a confirmation email and the product will be returned to you within 30 days at a cost of 15€ per item.

HOW DO I KNOW WHEN MY ITEMS ARE SOLD AND IS THERE A REMINDER SENT IN CASE THE PRODUCT IS NOT SOLD ?

Once a sale has been confirmed, we will notify you via email and you will be able to choose your payment either in Balenciaga voucher with an extra 20% in value or in cash. Reflaunt will maintain constant communication to update you on your listings. You can also check the status of your items in your Reflaunt account under My Wadrobe.

HOW DO I SHIP MY PRE-LOVED ITEMS?

You can choose between either arranging a pick up collection by selecting your preferred date, time and address, or drop it off in our selected Balenciaga stores.

In the case of pick-up, place your items in a parcel and attach to it the shipping label emailed to you (within 48 hours from when your resell request has been submitted, only one shipping label per parcel unless otherwise specified by us). For in-store drop-offs, place your items in a parcel and bring your QR code to be verified in store.You’ll receive an email once your items arrive in our warehouse.

CAN I CHANGE MY SCHEDULED PICK-UP?

When you arrange a collection you’ll be asked if you can be flexible with the pick-up time as the driver may arrive up to two hours earlier than your selected time slot. This is to help the driver collect other resell items in your area and reduce our carbon footprint. Please try to avoid making changes where possible.

IS MY ITEM COVERED AGAIN LOSS OR DAMAGE

You are responsible for all risk or loss or damage to the Item until We take physical possession of it when it reaches our warehouse. We accept the risk of loss or damage of items only when (i) We take physical possession of the item(s), or (ii) You use Our approved, pre-paid shipping label and Approved Shipment and the label is processed into Our approved shipping vendor’s tracking system. If an item is damaged, stolen, or lost while in Our possession or during Approved Shipment and the loss is confirmed by the courier, it will be treated as Sold and We will refund value of the item. If the item is priced, the price will be based on the amount disclosed. If the item is not priced, We will pay an estimated purchase price. Such Estimated Purchase Price will be determined by Our sole discretion based on the information provided and the item’s estimated price net of all commissions, cost of shipping and duties. For more information, please refer to our Terms And Conditions.

HOW IS MY PAYOUT DETERMINED?

Our team of experts review each item and define the price based on a pricing algorithm that takes into consideration market trends, demand and the item’s condition. Before anything is listed, you will receive an email with an estimated net payout for your approval.

WILL THERE BE ANY PRICING NEGOTIATION FOR THE PIECES TO RESELL ?

Once your pieces are collected and digitised by Reflaunt, you will receive an estimated net payout of your items to be approved. This is the maximum price Reflaunt can offer. If you have a question, you can directly reach Reflaunt through the email address : clientservice@reflaunt.com

CAN I REDUCE THE RESELL PRICE TO SELL FASTER?

You can decide to reduce the price of a listed item at any time to increase your chances of making a sale. Simply sign in to your Reflaunt account under My Wardrobe to amend the price.

HOW DOES SMART PRICING FEATURE WORK?

You can select this feature when you first list your items. This allows you to automatically reduce your payout by 15% every 45 days, with a maximum price reduction of 3 x 15%.

WHEN WILL I BE REWARDED FOR THE RESELLING OF MY ITEM ?

Payment is made once the item sells in the marketplace and the return period expires (up to 21 days depending on the marketplace). If you choose your payment in voucher, you will receive an email with the QR code automatically; if you chose a cash payment it may take up to 5 business days. In case of Buy-Back service for iconic Balenciaga items, payment is made as soon as Reflaunt's offer for your item is approved.

FOR THE RESELL SERVICE, WHAT IS THE DIFFERENCE BETWEEN MY PAYOUT AND THE PAYOUT I RECEIVE?

There is no difference between them. The payout you agree to resell your item is the entire amount you will receive once your item sells, net of all commissions, cost of shipping and duties.

HOW CAN I SPEND MY VOUCHER?

You will receive an email once your BALENCIAGA voucher is available. Go to the selected BALENCIAGA stores, chose your new items and share your QR code with the BALENCIAGA store associate. Your store credit is valid for 12 months from the date of issue and can only be redeemed in one purchase and not partially. Your voucher is personal and non-transferable, and won't be offered for markdown items. The amount of the transaction cannot be lower and the voucher cannot be redeemed partially.

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